FAQs — Nord

What's your privacy policy?

Your privacy is important to us. At Nord, we only collect information necessary to complete your order or to get in touch with you regarding your order. Information collected at checkout includes name, shipping address, billing address, email address, and telephone number. We will never store your credit card information. We will also never sell your personal information to a third party. We reserve the right to make changes to this privacy policy at any time. If changes are made, you will be notified via the email address in your customer account.

Is this site secure?

All personal information submitted through this site is protected. No information is ever disclosed to any third parties. The Nord server uses a special encryption to make sure the private information provided during the purchase process stays secure. Nord will never store credit card information. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL ( Secure Sockets Layer) encryption.

What if I encounter errors during check out?

If you encounter an error during the check out process, it is most likely your browser and our website are not cooperating. Depending on when the error occurs, your bank may hold funds in your account, but they will not be released to Nord. Please contact us at info@nordmodern.com if this happens.

When will my order ship?

After an order is placed we will be in touch to arrange a suitable quote for the transport of your item. Transport is an additional cost and is not covered by Nord. We are happy to arrange quotes prior to your purchase, please get in touch to discuss with us.

How can I change my order?

Do you have gift certificates?

Gift certificates are available in any amount. Please contact info@nordmodern.com to order.

For all other inquiries, please contact info@nordmodern.com.